Customer Feedback Survey

Removal number:

Administration

Initial Contact – Response over the phone friendliness cooperative helpfulness and on email etc.

Sales Consultant

Contact – Response over the phone friendliness cooperative helpfulness and on email etc.

Removalists & Pre-Packers

Standards – Did our pre-packers meet with your approval? i.e. Packing standard, Conduct, professionalism, cooperation and appearance.
How friendly were the removalists?
Were they well presented i.e. neat appearance, in uniform?
Did you feel comfortable with them in your own home?
Did they conduct them selves professionally?
Were the removalists cooperative?
Did the removalist display a good standard of loading and unloading proficiency?
Would you ask for the same removal crew again?

Operations

Did our crew arrive on time?
If NO, how late did they arrive (in minutes)
Was the delivery at destination within the requested time?

Rating

What is your overall rating for your removal service?
Would you employ Walkers for your next removal?
Would you refer Walkers to family and friends?

Comments

Please feel free to share any other comments
 
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