Online Privacy Statement
What information do we collect?
W e collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, please let us know.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We will not distribute your personal information to outside parties without your consent.
All users of our site may make any changes to their information at anytime by logging into their account and visiting the available pages.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
1. Our commitment to your privacy
1.1 We know that the privacy of individuals, in particular, our customers and clients, is of
utmost importance. This is why Walkers Moving & Storage Pty Ltd (“Walkers Moving
& Storage”) adheres to the Privacy (incorporating the Private Sector amendments)
Act 1988 (the “Act”).
across the Walkers Moving & Storage businesses operating in Australia.
2. Types of personal information we collect
2.1 When dealing with you as a customer or client we generally will collect your name,
address, telephone number and other contact details at uplift, delivery and or whilst
your goods are in store or in transit.
2.2 Depending on the type of account or service you require us to provide, we may
(among other things) also collect and update your personal information necessary to
book a removal survey, or move, or carton collection, or when applying for an account
or storage account we obtain payment details, such as credit card type, card member
name, number and expiry, employment details, and in the event of an account
application for removal or storage other information about your credit worthiness and
2.3 We also record information about the status of your account and the transactions you
make or wish to make on your account i.e. storage and moving services. We
generally do not collect sensitive information (information relating to ethnic origin,
religious or philosophical beliefs, membership of a political or trade association,
sexual preferences or health). If we need this information to provide you with our
service we will collect it with your consent.
3. Why we collect personal information
3.1 Generally, we collect, update and use personal information about you to carry on our
service delivery to you and or business, including:
(1) to conduct your removal survey and quotation i.e. obtain your uplift, delivery
address and phone contacts and information, and list the items to be move
packed or stored for the purpose of calculating a quotation on your behalf;
(2) to process your removal and or storage booking;
(3) to process your application for account-based services or facilities (including
to check your identity and obtain credit reports and assess your credit
worthiness) and to establish and manage your account or investment, and
carry out transactions you wish to make;
(4) to provide requested services to you, and bill you for our services and collect
(5) for our research and development of new products and services;
(6) for training, quality control and verification purposes (including monitoring and
recording your telephone conversations with us from time to time);
(7) to communicate our, a related company’s or a third party’s marketing offers to
you – when making the offer we will let you know how you may stop receiving
any further marketing offers. Where another organisation outside of Walkers
Moving & Storage and its related companies is involved in the offer, we do not
give information about you to that organisation; and
(8) to meet our legal obligations.
4. How we collect information
4.1 Generally, we collect personal information directly from you, such as:
(1) when you apply for, or request a service;
(2) when you participate in surveys; and
(3) in response to our advertising or direct mail or when you have other dealings
4.2 We may collect personal information over the telephone or internet, in person (when
you visit us at a Walkers Moving & Storage office or through an agent) and or when
you write or email us.
4.3 We may also collect personal information through third parties, namely, for the
purposes of direct mail via publicly available sources of information. Please note, if
you do not wish to receive any direct mail material from us, please advise our Privacy
Officer (as set out below). We will ensure that we meet your request in this regard.
5. How we store information
5.1 We store personal information in a combination of secure computer storage facilities
and paper based files and other records. We have taken a number of steps to protect
the personal information we hold from misuse, loss and unauthorised access,
modification or disclosure.
5.2 We use generally accepted technology and security so that we are satisfied that your
information is transmitted safely to us through the internet or other electronic means.
We will take reasonable steps to securely destroy or permanently de-identify personal
information when we no longer need it.
6. When we may disclose your personal information
6.1 We may chose to disclose personal information about you in the following
(1) where we have contracted an external organisation to provide you or us with
subcontracted services. This may include but is removals and storage and or
carton deliveries or collections. These service providers may be within or
outside Australia in the event you are moving internationally;
(2) to comply with our legal obligations (we notify you any time we are required to
produce information in this way unless we are prohibited by court order or law
or there is suspicion of fraud and/or criminal activity); and
(3) where we suspect that unlawful activity has been or may be engaged in and
the personal information is a necessary part of our investigation or reporting of
6.2 We use our best endeavours to impose requirements of security and confidentiality
on all third parties as to how they handle personal information. We provide our
outside contractors only with information they need to perform their services – they
are not permitted to use the information for any purpose except to provide the service
6.3 The Act also regulates the information we exchange with credit reporting agencies;
and we will only disclose personal information about you with your consent in the
(1) where organisations co-operate with us in offering products and services such
as branches, agents or subcontractors (we will notify you of that disclosure
and obtain your consent on the application form); and
(2) to anyone else you authorise us to disclose information to, from time to time.
7. Keeping us up-to-date
7.1 We will take reasonable steps to make sure that the personal information we collect,
use or disclose is accurate, complete and up-to-date. If your personal details change,
such as your telephone number or billing address, please contact our Privacy officer
so that we can continue to efficiently provide you with our services.
8. You can access your personal information
8.1 Following a request, we will provide you with a copy of personal information which we
hold about you in accordance with our obligations under the Act. We may charge a
fee for retrieving this information (we will inform you of the fee before providing the
8.2 Please note that there are some circumstances set out in the Act where we may
refuse your request. We will promptly acknowledge and investigate any complaints
about the way we manage personal information.
latest version is published on our website at www.walkmove.com.au/privacy and is
available in print at Walkers Moving & Storage offices, or by contacting us using the
times, it is not legally binding on Walkers Moving & Storage in any way. From time to
time Walkers Moving & Storage may regard it as necessary or desirable to act
outside the policy.
10.2 Walkers Moving & Storage may do so, subject only to any other rights which may be
held as a partner, employee or otherwise, and any statutory rights staff have under
the Act or other applicable legislation.
11. Contacting us
the information we hold about you, or if you wish to make a related complaint or to